Sometimes, when trying to connect to our databases, you may get one of the following errors:
To enable cookies on your browser, follow these steps
| Internet Explorer | Firefox | Safari |
| Click on Tools | Choose Tools | Choose  |
| Choose Internet Options | Choose Options | Choose Preferences |
| Select the Privacy tab | Choose Privacy | Choose Security |
| Your setting is probably Medium; change it to Low | Under History, check Accept third-party cookies and choose either Always or From visited. |
By Accept cookies, choose Only from sites I visit |
| Click on OK | Click on OK | Click on the X to close the box |
Sometimes you may find you need to delete cookies already on your system in order to use our databases through our proxy server.
To delete cookies on your browser, follow these steps
| Internet Explorer | Firefox | Safari |
| Click on Tools | Choose Tools, then Options |
Choose |
| Choose Internet Options | Choose Privacy | Choose Preferences, then Privacy |
| Select the General tab | Under History, choose Show Cookies | By Cookies and other website data, click on Remove All Website Data |
| Under Browsing History, click on the Delete button | Delete all cookies by clicking on Remove All Cookies | To look at and remove cookies individually, click on Details to view and remove unwanted cookies |
| Click on OK | Click on Close then on OK | Click on the X to close the box |
Error Message That Cookies Are Disabled Even Though They Have Been Enabled In the Browser
Do you have a personal firewall on your computer? If so, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.
Do you have an ad blocking program such as AdSubstract on your computer? If so, these programs may have settings that block cookies. Set the program not to block cookies.
Message That Internet Explorer Has Rejected or Refused to Set a Cookie
If you get a message that IE has rejected or refused to set a
cookie, you will also see this privacy icon at the bottom of your screen: 
. If you double-click that
icon, it shows web sites where cookies were recently rejected. You can then
double-click on the site and get the option to select "allow this site to use
cookies." If you select that and click OK, then reattempt the login, it should
clear the cookie issue.
Firewalls and popup blockers can cause you to receive error messages when using library databases. Disable popup blockers while you are using our databases. You can always go back and enable them again for general Internet use.
For personal firewall software, such as Norton Security, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.
Ad blocking software may have settings that block cookies. Set the program not to block cookies.