While not technically an Internet service provider related issue, you may sometimes get a message asking you to accept a certificate after you login to a database. Since you are going to University Libraries' subscribed databases, you can presume that they are trusted sources and click Yes to proceed to the database.
If you are using a web accelerator and notice that you are having problems connecting to the library's databases, turn the web accelerator off. You aren't uninstalling it, so you can always turn the accelerator back on.
Some cable service providers set up Internet access so that it goes through their proxy server. This interferes with ours. To check if your access is through a proxy, follow these steps:
|Select Tools then Options
|Select: Internet Options
|Select: the Connections tab, then LAN Settings
|Select the Network tab
|Look at the box under Proxy server to see if it is checked
|Click on Settings
|If it is checked, uncheck it
|Under Configure proxies to access the Internet, is anything checked besides No Proxy?
|If so, check No Proxy
|Click on Cancel on the Internet Options menu
|Click on OK
Before you make any changes to these settings, write down your current settings so you can restore them if you need to.