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Accessing Resources from Off Campus: Cookies, Firewalls and Popups

Enabling Cookies

Sometimes, when trying to connect to our databases, you may get one of the following errors:

  1. "Reason: -- unrecognized error. Please contact technical support"
  2. Cookies are not enabled

To enable cookies on your browser, follow these steps

Internet Explorer Firefox Safari
Click on Tools Choose Tools Choose Safari settings
Choose Internet Options Choose Options Choose Preferences
Select the Privacy tab Choose Privacy Choose Security
Your setting is probably Medium; change it to Low  Under History, check Accept third-party cookies and choose either Always or From visited.
By Accept cookies, choose Only from sites I visit
Click on OK Click on OK Click on the X to close the box

 

    Deleting Cookies

    Sometimes you may find you need to delete cookies already on your system in order  to use our databases through our proxy server.

    To delete cookies on your browser, follow these steps

    Internet Explorer Firefox Safari
    Click on Tools Choose Tools, then Options
    Choose Safari settings
    Choose Internet Options Choose Privacy Choose Preferences, then Privacy
    Select the General tab Under History, choose Show Cookies By Cookies and other website data, click on Remove All Website Data
    Under Browsing History, click on the Delete button Delete all cookies by clicking on Remove All Cookies To look at and remove cookies individually, click on Details to view and remove unwanted cookies
    Click on OK Click on Close then on OK Click on the X to close the box

     

      More About Cookies

      Error Message That Cookies Are Disabled Even Though They Have Been Enabled In the Browser

      Do you have a personal firewall on your computer? If so, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.

      Do you have an ad blocking program such as AdSubstract on your computer? If so, these programs may have settings that block cookies. Set the program not to block cookies.

      Message That Internet Explorer Has Rejected or Refused to Set a Cookie

      If you get a message that IE has rejected or refused to set a cookie, you will also see this privacy icon at the bottom of your screen: redeye. If you double-click that icon, it shows web sites where cookies were recently rejected. You can then double-click on the site and get the option to select "allow this site to use cookies." If you select that and click OK, then reattempt the login, it should clear the cookie issue.

      Firewalls and Popup Blockers

      Firewalls and popup blockers can cause you to receive error messages when using library databases. Disable popup blockers while you are using our databases. You can always go back and enable them again for general Internet use.

      For personal firewall software, such as Norton Security, make sure that cookie blocking is set to "none" and that the browser privacy box is unchecked. You can always go back and recheck these later.

      Ad blocking software may have settings that block cookies. Set the program not to block cookies.